App Store purchases and refunds

Apple processes purchases made in the iOS and iPadOS app. To request a refund, visit Apple's Report a Problem service using the Apple Account that made the purchase. Apple reviews eligibility and handles the refund. Your statutory consumer rights remain unaffected.

Manage or cancel a renewing subscription using Manage App Store subscriptions in Alhora or your Apple Account settings. Cancel at least 24 hours before the current period ends to avoid renewal. Cancelling renewal normally preserves access until the paid period ends. Deleting your Alhora account or removing the app does not cancel a subscription.

A refund or revocation may remove the corresponding membership or unused credits. Restore purchases recovers eligible purchases associated with your original Alhora account; it does not create a second credit grant or restore credits already spent.

For help with Alhora access, contact [email protected]. See our Terms of Use and Privacy Policy.